Confidential (NDA) · AI & Machine Learning. Numeric results are omitted unless the client has approved them.
The challenge
Sales lived in personal WhatsApp. No shared inbox, no lead record, and nobody knew which promise was made. Handoffs vanished when a salesperson left.
The solution
Shared inbox via the WhatsApp Cloud API, contact and lead records, assignment, and an LLM FAQ/draft bot that escalates to a human. Unsupervised sends were limited; commercial exceptions require an agent.
Technology
Next.jsNode.jsPostgreSQLOpenAIWhatsApp Cloud APIAWS